Return & Refund Policy

Return & Refund Policy
Effective Date: [Insert Date]

1. Introduction
At Morina, we strive to provide high-quality ladies' undergarments and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Returns
Due to the nature of our products, we only accept returns under the following conditions:

  • Items must be unworn, unwashed, and in their original packaging with tags attached.
  • Returns must be requested within [Insert Number] days of purchase.
  • Items must be free from stains, perfume, or any signs of wear.
  • Sale items and undergarments for hygiene reasons are non-returnable unless defective.

3. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer service at [Insert Email] or [Insert Phone] with your order details.
  2. Wait for return authorization and shipping instructions.
  3. Ship the item back to us in its original condition.
  4. Once received and inspected, we will process the return.

4. Refund Policy
Refunds will be processed in the following manner:

  • Approved refunds will be issued to the original payment method within [Insert Number] business days.
  • Shipping fees are non-refundable.
  • If the item is defective or incorrect, we will cover return shipping costs.

5. Exchange Policy

  • We offer exchanges for size or defective items.
  • The exchange process follows the same return procedure.
  • If the requested size is unavailable, we will issue a refund.

6. Non-Returnable Items

  • Panties, shapewear, and intimate wear for hygiene reasons.
  • Sale or clearance items.
  • Gift cards and promotional items.

7. Contact Us
For any questions regarding our return and refund policy, please reach out to us:
Morina
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]

By purchasing from Morina, you agree to the terms outlined in this Return & Refund Policy.